March 2026- App locked after cancelling but still have time left on the subscription

Some users have reported that they are seeing locks after cancelling their subscription when they still have time left on the subscription. 

For example, A user with a 3-month subscription cancels their subscription in the second month. They should still have access until the end of the 3-month subscription cycle, but they are now seeing locks in the mobile app during the second month. 

Our developers are working to resolve this temporary lock issue, but in the meantime, users can resolve it for their own device by fully syncing the app. 

To sync the app:
-Select the profile icon (in the upper right corner of the app)
-Select "Additional Settings"
-Select "Sync Progress Between Devices"
(It can also help to sign out of the mobile app and sign back in with your subscribed account address to prompt a start-up sync.)

Please feel free to contact our support team ( [e-mail] ) for assistance if these steps do not resolve the issue. We will make sure you have access to the app for the time you have paid for!