Simulation shows completed but was never accessed. (How to reset simulations)

We have identified a bug that is causing some users' simulations to appear as if they have already been completed, showing a score of 0, with no answer choices submitted, but the user has not launched the simulation before.

Our web team is working on a fix for this issue. In the meantime, this can be easily resolved by resetting the simulation. 

How to reset the simulation:
-Select the Profile button in the upper right corner.
-Select Exam Simulations
-Select Reset next to the exam title.
-Confirm the reset by selecting "Continue". 

This will reset the simulation and allow you to take it whenever you choose.

If you find the issue persists after these steps or encounter other issues, please contact our support team at [e-mail]